APC Overnight - Nationwide next day delivery

Delivery and Courier Information

Free delivery to nearly all UK mainland on orders over £100 (Excluding VAT and Delivery cost). When purchasing your goods please allow 2 – 4 working days. Orders that have products from mixed suppliers may take longer due to getting items in to ourselves first before despatch.

Need Your Order Urgently?

If you need your item urgently then we would recommend that you choose the Express courier option at checkout. Most our courier deliveries are arriving within 1-2 working days.

When To Contact Us

If possible, we kindly ask that you only contact us if you order hasn’t arrived after 4 working days.

Our Free UK Delivery Service

When you spend over £75 you’ll qualify for our free UK 2-4 working day delivery service, please select this at checkout. For large letters or small parcels (up to 2kg) we use Royal Mail. For large parcels (over 2kg) we use a courier *all couriers listed below*. If you provide us with your email and/or mobile phone number during checkout or when you set up your account, you’ll receive regular updates on the status of your delivery directly from the courier. You’ll also have the option to change your delivery date or delivery address if you won’t be in, please contact us so we can arrange this for you.

Please ensure you sign for the item or that the driver takes a photo as proof of delivery. If you have a safe place where the delivery can be left, please let us know know on ordering.

We will not be held liable if your parcel is delivered in an unsecured or undocumented location.

Due to charges levied by our delivery agents, Scotland & Ireland locations incur a surcharge when being delivered by courier. In these instances, we will attempt to use an alternative delivery service, but this is not always possible.

If your postcode is listed below, please contact us prior to purchasing goods and we can confirm cost of shipping.

AB, BT, DD, DG, EH, FK, G, GY, HS, IM, IV, KA, KW, KY, ML, PA, PH, PO, TD, ZE, all Islands.

Northern Ireland All BT Postcodes 

Channel Isles All Postcodes 

Isle Of Man All Postcodes 

Isle Of Wight All Postcodes 

Scilly Isles All Postcodes 

Deliveries sent on the following services:

  • Standard (2-4 Working Days) | Royal Mail 24 – Yodel – Evri
  • Express     (1-3 Working Days)  | APC-Overnight – FedEx – ParcelForce

We use three couriers for our express 1 – 3 day UK delivery, APC-Overnight, FedEx, ParcelForce. We use these couriers to ensure we can provide the lowest delivery prices possible without compromising on the reliability of our service.

Next Day Delivery and/or Guaranteed Delivery

We do not currently guarantee a next day delivery service, however if you are in urgent need of something, please contact us by giving us a call, or dropping us an email. Tell us what you are after and we will be able to advise on whether we can get something to you the next day.

You will normally need to place an order before 11:30 am.

If you require a premium delivery service (i.e. before 10:30am) you will be charged extra for this. We can tell you how much this would be when you contact us

Where Is My Parcel?

If your order is being delivered by courier, we first recommend trying to track your parcel using the following tracking service with your tracking number provided.

Need a copy of the signature or picture of the delivery? Please contact us & we will be happy to assist you.

If your parcel has not arrived within 5 working days of placing your order please contact us, providing us with your order number and we’ll do our best to help you.

Please note that we are unable to guarantee the punctuality of service provided by our delivery companies, particularly during spells of difficult weather conditions. If your shipment is delivered unacceptably late after having been collected from us on time by our couriers, we will try to secure a refund where appropriate.

Export Orders & International Shipping

At Ace Consumables, we’re happy to supply selected products worldwide. Please contact us before placing an order to confirm product availability and delivery options, as not all items are available for export.

To cover the additional administration, customs paperwork, and handling required for international shipments, the following fees apply:

  • Export Handling & Admin Fee: 5% of the order value (capped at £150) + £25 flat fee

  • Delivery Charges: Calculated separately based on destination and courier service

These fees ensure your order is processed smoothly, securely, and with the correct export documentation for international delivery.

Please note: Import duties, local taxes, and customs clearance charges are the responsibility of the buyer.

For a tailored quotation and delivery timeframe, please get in touch with us before placing your international order — our team will be happy to help you with accurate pricing and shipping options.

Returning Goods

Items that are unsuitable or no longer required may be returned, subject to the following conditions:

Ace Consumables must be contacted prior to any item being returned, and return authorisation documentation must be obtained. Ace Consumables cannot accept responsibility for returns made without prior authorisation. The original Ace Consumables invoice number must be quoted when making contact. Ace Consumables will only deal with the person to whom the product was originally invoiced.

Returned items must be received in perfect, re-saleable condition. We cannot accept items that have been fitted, used, or returned in a condition other than that in which they were supplied. Retail packaging must be unmarked and in good condition. We strongly recommend retaining all original packaging and opening it with care.

It is the customer’s responsibility to organise and pay for the return of goods in these circumstances. When selecting a return method, appropriate insurance should be considered, as Ace Consumables cannot accept liability for goods damaged in transit. Responsibility for suitable packaging rests with the sender. Items damaged during return transit will not be accepted for refund or credit.

Returns for Items No Longer Required

We want our customers to be completely satisfied with their purchases. If you no longer require an item and wish to return it, the following return fees will apply to cover processing, shipping, and restocking costs:

  • £5.95 for small or standard-sized items
  • £7.95 for drums, bulky, or heavy items

Return Eligibility

To be eligible for a return due to an item no longer being required:

  • The return request must be made within 60 days of the purchase date.
  • The item must be unused, in its original condition, and returned with all original packaging and documentation.
  • Return authorisation must be obtained prior to sending the item back.

Returns Process

If the above criteria are met, please follow these steps:

  1. Contact our customer service team to request a return authorisation.
  2. Package the item securely, ensuring adequate protection during transit.
  3. Return the item to the address provided once authorisation has been granted.

Refund Process

Once the returned item has been received and inspected, a refund will be issued to the original payment method. The applicable return fee (£5.95 or £7.95, depending on item size) will be deducted from the refund amount.

Please note that the customer is responsible for the cost of return shipping unless the return is due to a product defect or error on our part.

If you have any questions or require further assistance regarding our return policy, please don’t hesitate to contact our customer service team.

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